Far right: Shane Marriott Assistant Branch Manager in Atlanta
Shalya went above and beyond the enchantment of Disney on Ice, she discovered a lost child and stayed by her side, providing comfort until her parents were located. Not stopping there, she skillfully diffused a tense situation involving a group of intoxicated women, transforming potential trouble into laughter and ensuring they safely took an Uber home.
Another memorable instance was during a Hawks game, where Shayla acted as an escort for an elderly couple. Instead of merely guiding them to their seats, she made their anniversary night extra special by ensuring they were seated comfortably and enjoyed the evening without any hassle.
“She goes above and beyond for our patrons. She is the definition of customer service excellence” Quoted by Shane Marriott Assistant Branch Manager in Atlanta
